More results from the Citizen’s Panel revealed that “the public greatly values a doctor who listens”. Care Opinion results were also shown as a tag bubble and highlighted that communication is consistently the most negative theme. Good communication, health literacy and asking the right questions are some of the key factors involved in shared decision making. There is room for improvement and a variety of methods, tools and case studies are highlighted to help illustrate what is being done already. [The Scottish Government. Practising Realistic Medicine: Chief Medical Officer for Scotland’s Annual Report 2016-17. Published 2018. https://www.gov.scot/publications/practising-realistic-medicine/]
Shared decision making is directly related to personalised care, developing one will result in improvement in the other. In 2018 the Scottish Government conducted a study investigating good practice in shared decision making and consent. “The report’s main recommendation was to ‘bring the conversation back to the room’ – to allow a rich and meaningful dialogue built on partnership and placed at the heart of every interaction between those giving and receiving care.” Several of the findings from this study matched closely with the Citizen’s Jury results. [The Scottish Government. Personalising Realistic Medicine: Chief Medical Officer for Scotland’s Annual Report 2017-18. Published 2019. https://www.gov.scot/publications/personalising-realistic-medicine-chief-medical-officer-scotland-annual-report-2017-2018/pages/7/]
The Person Centred Care CAB provides evidence updates on person-centred and personalised care and shared decision making. If you are looking to answer a specific question please submit a literature search request at the link above.