Webropol - known issues and problems

Whilst most of the time Webropol is very straightforward, like any software it can have problems. Below is a list of the current known issues that have been reported to Webropol and have yet to be resolved.

Respondents

Webropol - like many other systems - has difficulties if a respondent's email address includes an apostrophe. For example it will create an error if a respondent's email is Charlotte.O'Neil@test.com. This is the case in both Survey and Events. At present there is no way round this, but Webropol has added it to their list of improvements.

Problems on IE11

After the latest upgrade by Webropol (on 23rd April) problems have been reported when using Surveys in the IE11 browser.  The Surveys tab is not visible, and the "next" button to move to different pages in a survey is not available.  We recommend that users put their surveys on a single page while this continues.  Webropol are aware of the problems and are working on it.  Meanwhile, please use another browser if you can.