Webropol - known issues and problems

Whilst most of the time Webropol is very straight forward, like any software it can have problems. Below is a list of the current known issues that have been reported to Webropol and have yet to be resolved.

Respondents

Webropol - like many other systems - has difficulties if a respondent's email address includes an apostrophe. For example it will create an error if a respondent's email is Charlotte.O'Neil@test.com. This is the case in both Survey and Events. At present there is no way round this, but Webropol has added it to their list of improvements.

Events

Following a server upgrade there is an issue with events that have been copied. If you've set up an event and then just copied it - changing a few details such as date and venue - then this is causing the event name to corrupted. Typically it just ends up with the copied event  being called "Copy, Copy, Copy" and not working. This has been reported and Webropol is investigating. In the meantime, the best way round it is to set up a new event completely for each one that you previously copied and has been corrupted.